Create N Craft stands behind the products we offer in our shop.
Cancellation Policy
Orders cannot be cancelled once shipped. Custom orders cannot be cancelled. Please be certain of your selections before making payment.
Return Policy
We accept returns or exchanges on defective merchandise, excluding cutting machines (Zing, Force, MAXX Air, etc.), only. There are no refunds, returns or exchanges on KNK products, including the Zing, Force and MAXX cutting machines. There is a 1 year standard manufacturer warranty on KNK cutting machines (Zing, Force, MAXX Air) if it’s defective.
Due to high shipping costs and inventory management, there is a 20% restocking & order processing fee for all returns accepted.
- If there is a problem with your order, you must contact us within 7 days of order receipt.
- If the product is not under warranty, a refund may be issued.
- Refunds are given in the form of a Create N Craft shop credit.
- The buyer is responsible for the shipping and return postage.
Please be certain of your selections before making payment.
Shipping
Our free shipping special applies to the continental United States, only. Shipping to APOs, Alaska, Hawaii, Puerto Rico and other countries would not fall under any free shipping specials.
All items, excluding the Zing/Force Electronic Cutting machine and its accessories (e.g., blade holders, mats), are shipped from Columbus, Ohio (postal code 43221). The illustration below shows the transit times for items shipped USPS Priority Mail from postal code 43221 to destinations in the continental US.
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Zing/Force blade holders and mats ship from Florida. Zing/Force blades (standard and bulky) ship from Columbus, Ohio. If an order contains Zing/Force blades and other Zing/Force accessories, it will ship from Florida.
The Zing/Force Electronic Cutting Machine ships via FedEx Ground within the continental United States from Florida. The Zing Air Cutting Machine/Force usually ships the same day if ordered before 11AM EST (business days only). Zing/Force accessories may shipped separately. Please allow 3-5 days for Zing/Force accessories (excluding orders that contain blades only) to be shipped from Florida.
The Zing/Force and select accessories may be shipped outside of the continental United States by special request. For information about international orders, please email your inquiry to JoeR@createNcraft.com.
Privacy
Create N Craft is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you’ll find valuable. If you would rather not receive this information, please click the “Unsubscribe” link in any of our emails.
Create N Craft does not sell, trade or rent your personal information to others.