Create & Craft > Shop > Policies

Policies

Create & Craft stands behind the products we offer in our shop.

Return Policy

We accept returns or exchanges on defective merchandise, excluding the Zing. There is a 1 year manufacturer warranty on the Zing if it’s defective.

Due to high shipping costs and inventory management, there is a 20% restocking & order processing fee for all returns.

  • If there is a problem with your order, you must contact us within 7 days of order receipt.
  • If the product is not under warranty, a refund may be issued. 
  • Refunds are given in the form of a Create & Craft shop credit.
  • The buyer is responsible for the shipping and return postage.

Please be certain of your selections before making payment.

Shipping

Create & Craft ships orders to the continental United States. Orders for delivery outside the continental United States are handled by request only, as a quote for shipping and possible fees (depending on the country) must be manually calculated. For information about international orders, please email your inquiry to JoeR [at] createNcraft [dot] com.

Orders within the continental United States have shipping options presented at checkout.

The Zing Electronic Cutting Machine ships via FedEx Ground within the continental United States from Florida for $19 and typically takes 2-3 business days to arrive (if ordered before 11AM EST). Zing accessories are shipped separately.  The Zing and select accessories may be shipped outside of the continental United States by special request. For information about international orders, please email your inquiry to JoeR [at] createNcraft [dot] com.

Copic Marker Availability

The terms of our agreement with the US distributor of Copics restricts the sale of Copics to addresses outside North America or in Oahu. Therefore, we can ship Copic products only to customers in the United States (excluding Oahu). We apologize for the inconvenience.

Privacy

Create & Craft is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you’ll find valuable. If you would rather not receive this information, please click the “Unsubscribe” link in any of our emails.

Create & Craft does not sell, trade or rent your personal information to others.